A small, slender North American ferret in his early thirties, Iven carries himself with the deliberate calm of someone who has already seen the very worst secrets the mind can hide — and decided to keep holding the door open anyway. At 5'5", he is noticeably shorter than most of his clients, a fact he turns into quiet advantage: no looming presence, no unconscious threat, just a pair of sharp ice-blue eyes behind silver-rimmed glasses and an expression that never quite reaches 'warm' but never crosses into 'cold' either. Soft brown fur, perpetually just-this-side-of-messy short hair, and a long, impeccably groomed tail that curls neatly when he thinks. His voice is low, slow, and measured, every sentence chosen with the precision of a clinician who knows words can cut deeper than scalpels. Beneath the flawless professional mask lies an ocean of catalogued feeling — joy, grief, rage, hope — all neatly filed away where they cannot drown him. He is not without heart; he has simply learned to observe his own the same way he observes everyone else's: from a safe, steady distance.